Privacy Policy

This privacy policy describes how Wyze Labs, Inc. gathers, processes, and manages personal information from individuals who interact with its products and services. It applies across a wide range of interactions, including visits to company websites, use of mobile applications, operation of connected devices, engagement with customer support, and communication through social platforms or other channels. References to “Services” include all digital platforms and applications provided by the company, while “Devices” refer to Wyze-branded hardware such as cameras, sensors, and other connected products.

The company may revise this policy periodically to reflect updates in its practices, technological developments, or changes in applicable laws. When revisions are made, the updated version will display a new effective date. In some cases, users may also receive additional notifications, such as messages within applications or notices on the website. Individuals are encouraged to review the policy from time to time to stay informed about how their data is handled and what options are available.

The type of information collected depends largely on how users interact with the Services. Some data is provided directly by individuals, while other data is collected automatically through system activity and device usage. Information submitted by users may include names, contact details, account credentials, profile images, demographic information, and other details shared during account creation, purchases, support requests, or participation in promotions and surveys. Payment transactions are typically processed by third-party providers, meaning sensitive financial details are not stored directly by the company.

Certain features and devices may require or generate additional categories of data. For example, wearable devices or health-related products may involve the input of personal details such as age, height, weight, and fitness objectives, which are used to generate insights and reports. Camera-based products may involve uploading images or enabling features that analyze visual content for alerts or automation. In some regions, optional settings may allow recognition-based functionality that processes facial data for user-selected purposes.

In addition to user-provided data, the Services automatically gather technical and usage-related information. This may include device status, system logs, activity records, and sensor outputs. Cameras can capture audio, images, or video when configured to do so, while wearable devices may track metrics such as movement, heart rate, or activity levels. Smart scales and similar devices may calculate body-related measurements such as body mass index or body composition indicators.

Video and image data may also be processed to identify general activity, such as detecting motion or the presence of individuals. Some optional features use artificial intelligence to create summaries or descriptions of recorded events. These summaries are designed to describe actions or occurrences rather than identify specific individuals unless additional recognition tools are activated. Users may also choose to contribute data voluntarily to improve system performance and accuracy.

When individuals access websites or mobile applications, additional technical details may be collected. This can include information about the device being used, operating system, browser type, network connection, IP address, and unique identifiers. Data about user behavior, such as pages visited, links selected, and time spent within the platform, may also be recorded. Transaction-related data, including order history and shipping information, is collected when purchases are made.

Location information may be estimated through IP addresses to determine general geographic regions. With user permission, applications may also access more precise location data from device settings. This functionality can be turned off at any time through device controls.

The company uses cookies, pixels, software development kits, and similar technologies to understand usage patterns and enhance performance. These tools help remember user preferences, improve functionality, and support analytics and marketing efforts. They also enable the delivery of content and advertisements that may be more relevant to individual interests.

Information collected through these processes is used to operate and improve products and services. This includes fulfilling orders, enhancing user experience, developing new features, maintaining security, analyzing trends, and supporting customer communication. Data may also be used for promotional activities and marketing campaigns, including those conducted through external platforms.

In certain cases, information may be shared with third-party partners and service providers who assist with business operations. These may include vendors responsible for cloud storage, payment processing, logistics, analytics, and customer support systems. Data may also be disclosed when required by law or to respond to legal requests, as well as to protect the safety and rights of the company or its users. Aggregated or anonymized information that does not identify individuals may be used for research and analysis.

Users have options for managing their personal information. Account settings allow individuals to update certain details, while additional requests such as account deletion or data access can be made through designated support channels. Depending on applicable laws, individuals may have rights to access, correct, or delete their information, as well as to limit certain types of processing.

Preferences related to marketing communications can be adjusted at any time. Users may unsubscribe from emails or messages, disable push notifications through device settings, and control cookie usage through browser configurations. In some jurisdictions, additional options may be available to limit targeted advertising or specific types of data sharing.

Personal data is retained only as long as necessary to fulfill its intended purposes or meet legal requirements. Some information may be deleted after periods of inactivity or when accounts are closed. Certain categories of data, such as information associated with optional recognition features, may be removed according to defined timelines once those features are no longer in use.

Because the company operates from the United States, information may be processed or stored in the United States or in other countries where its partners maintain facilities. While data protection laws may vary across regions, appropriate safeguards are implemented where required to protect personal information.

Individuals who have questions about this policy or wish to exercise their rights can contact the company through the available support channels. Wyze remains committed to maintaining openness about its data practices while ensuring that users have meaningful control over how their personal information is collected, used, and shared.