Refund policy

These Return Policy and Limited Warranty Terms explain the conditions under which Wyze hardware products may be returned and outline the warranty protections available to customers. They apply specifically to physical products sold under the Wyze brand and should be read alongside the company’s broader Terms of Service and any additional product-specific terms. In the event of any inconsistency between these provisions and other service-related terms, the rules described here will govern matters related to returns and warranty coverage. If local consumer protection laws impose different requirements, those legal standards will take precedence.

Wyze strives to ensure that customers are satisfied with their purchases. If a product bought directly through the official Wyze website or mobile application does not meet expectations, customers may request a return within thirty days of the original purchase date. To be eligible, the return request must be initiated within this timeframe and follow the company’s designated procedures. This policy applies only to items purchased through Wyze’s official sales channels. Products obtained through third-party retailers must be returned according to the policies established by those sellers.

To qualify for a return, the product must be in its original condition and include all components that were provided at the time of purchase. This includes packaging materials, accessories, manuals, and any included parts such as cables or adapters. Items that are incomplete, damaged, or altered may not be accepted. Additionally, returns must be shipped from the same country where the product was originally delivered. Shipments sent from other regions may be declined.

Once the returned item is received, it will be inspected to determine whether it meets the eligibility criteria. If approved, Wyze may issue a refund to the original form of payment, provide store credit, or offer a gift card of equivalent value. The refund generally covers the purchase price and any applicable taxes, while shipping and handling costs are typically excluded unless otherwise required by law. Certain promotional items or products sold under special conditions may not qualify for return, depending on the terms of the offer.

Customers are responsible for removing any personal belongings from products before returning them. Wyze does not assume responsibility for any items left inside returned devices or packaging. To initiate the return process, customers must use the official return system and provide details such as the original order number or invoice. After submission, instructions and a prepaid shipping label will be issued for returns within the original delivery country. Items should be packaged securely and shipped within the specified period. Customers will be notified once the return has been processed.

In addition to its return policy, Wyze provides a limited warranty covering defects in materials or workmanship. For most products purchased directly from Wyze on or after January 1, 2026, the warranty period extends to eighteen months from the purchase date. Products purchased earlier or through authorized retailers are generally covered for one year. Certain items, including specific lighting products, may qualify for longer coverage under normal use conditions, while refurbished products typically carry a shorter warranty period.

If a product is found to be defective within the applicable warranty period, Wyze may choose to repair the item, replace it, or provide a refund or store credit. Replacement units may be either new or refurbished, depending on availability. Any replacement provided will continue to be covered for the remaining duration of the original warranty or for a minimum coverage period specified by the company.

The warranty does not apply to damage caused by improper use, unauthorized modifications, incorrect installation, accidents, or neglect. It also excludes products without valid proof of purchase, items purchased from unauthorized sellers, and claims made after the warranty period has expired. Complimentary or promotional products may also fall outside the scope of warranty protection.

Customers seeking warranty service must contact support and provide details about the issue along with proof of purchase. In some cases, the company may request that the product be returned for inspection before determining the appropriate resolution. If the product does not meet warranty requirements, Wyze is not obligated to repair, replace, or return it.

This limited warranty represents the primary form of warranty offered for Wyze hardware products. Except where restricted by law, other warranties—whether express or implied—are excluded. This includes implied warranties of merchantability or fitness for a particular purpose. Where such exclusions are not permitted, any applicable warranties will be limited to the duration of the stated warranty period.

Wyze also limits its liability for indirect or consequential damages that may result from the use or failure of its products. This includes losses such as data damage, property issues, or other indirect effects. Some jurisdictions do not allow certain limitations, so these restrictions may not apply in all cases depending on local regulations.